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FAQS

  • Where is Pins Mechanical Co. located?

    You can find us at 10 locations across the U.S., including 3 Pins Mechanical Co.'s in Central Ohio. Check your local Pins Mechanical Co. page for specific address details.

  • What games and activities can I enjoy at Pins?

    We have a range of activities, including duckpin bowling, pinball, foosball, ping pong, patio pong, and more. Check your local Pins Mechanical Co. page for a detailed list of activities.

  • Do I need to make a reservation to play games?

    At Pins Mechanical Co., we do not offer reservations; it’s a first-come, first-served system for all games and activities.

    NOTE: Our duckpin lanes can be reserved as part of a booked event. Learn more about booking your next event at Pins.

  • Can I bring outside food or drinks to Pins?

    Guests are encouraged to bring in food or have it delivered (remember utensils!). However, please refrain from bringing outside beverages, as we offer full-service bars with a diverse range of beer, cocktails, and soft drinks to enhance your experience.

  • Is Pins family-friendly?

    You bet! We do not have an age restriction during the day. We love seeing families enjoy our space together. Minors are more than welcome with adult supervision until 9pm. However, after 9pm until close, only grown-ups 21+ are allowed.

  • Are dogs allowed at Pins?

    HECK YES! We are a dog-friendly establishment that welcomes leashed dogs inside and on our patios. However, during peak times, we reserve the right to turn dogs away to ensure the comfort of our furry friends and human guests.

  • Does Pins host private events or parties?

    You bet we do! Whether you;re celebrating a birthday, organizing a team outing for your company, or throwing another shindig, we’ve got you covered! We offer event and party packages tailored to your needs. Our crew specializes in creating unforgettable experiences just for you. For more info and to book your next awesome event, visit our Events page.

  • Does Pins offer any sweet deals or discounts?

    YES! We often have special promotions — don’t miss our Weekly Specials! Check our Menu for our current drink and game deals, plus, sign up for our emails and/or follow us on social media to stay in the loop on all the latest offers.

  • Can I buy Pins gift cards?

    Of course! Our gift cards make great presents for friends and family, and may be redeemed for drinks, duckpin bowling and merchandise at all Pins Mechanical Co. and 16-Bit Bar + Arcade locations. You can purchase them in-store at any of our locations or buy our gift cards online.

  • Is there parking available at Pins?

    Parking options vary by location. Check your local Pins Mechanical Co. page for specific parking details.

  • Is Pins equipped with accessible parking, restrooms & features for individuals with disabilities?

    Pins Mechanical Co. is committed to providing accessibility for all our guests, including those with disabilities. All of our locations and duckpin bowling lanes are wheelchair accessible. We offer designated accessible parking spaces conveniently located near our entrance, ensuring ease of access for individuals with mobility needs. We also offer ramps/elevators in the case of multiple floors.

    Additionally, our facilities feature accessible restrooms equipped with accommodations to cater to the requirements of our guests with disabilities. We strive to create an inclusive and welcoming environment for everyone to enjoy their duckpin bowling and entertainment experience to the fullest.

  • I think I lost something at Pins. How can I check?

    If you believe you've misplaced an item at one of our Pins Mechanical Co. locations, please reach out to us via email at hello@pinsbar.com. In your email, include details about the lost item and indicate the specific Pins location you visited. Our dedicated team will promptly assist in checking for your lost item.

  • What are acceptable forms of payment at Pins?

    Pins is a 100% cashless bar, we only accept credit or debit cards for payment (we accept all major credit/debit cards). We also accept Apple Pay, but please note that we cannot start tabs with Apple Pay, so each purchase will be closed out individually.

    Be sure to bring your card with you to keep the good times rolling! Most of our activities and arcade games are free to play, except duckpin bowling (purchase games at The Cage), pinball, bubble hockey, foosball, ping pong, and skeeball.

    Note: Pinball, bubble hockey, foosball, ping pong, and skeeball require quarters to play. We have coin machines available for cash-to-quarters exchanges to play these games. Cash/coins may not be exchanged at the bar.

    Note: You are able to purchase Pins gift cards with cash or card.

  • What happens if I forget to close my tab?

    Please be aware that any open tabs will be closed at the end of the night, and a 25% gratuity will be added to the bill's pre-discounted total. This ensures that our hard working teams are compensated for their service.

  • How can I get a receipt from my visit?

    To request a copy of your receipt, send an email to hello@pinsbar.com. In the email, please include the following information:

    • The date of your visit
    • The location you visited
    • The last four digits of the credit card used
    • Your phone number

    A member of the Pins team will retrieve your receipt and send you a digital copy. They will contact you if any additional information is required.

    Note: All transactions include a 3.5% Entertainment Fee. This fee is added automatically to every guest transaction and will appear on receipts as a taxed line item. We’ve introduced an entertainment fee to be more transparent about how we handle rising costs associated with maintaining our space and delivering a high-quality experience. This fee helps us ensure that we can continue offering the great atmosphere that our guests have come to expect.

  • What is the ID policy at Pins?

    We accept the following valid, physical forms of ID:

    • US driver’s license
    • State-issued ID
    • Military ID
    • Passport

    Note: We do not accept paper or digital IDs.

  • What items are not permitted at Pins?

    For the safety and comfort of our guests, weapons of any kind — including knives and firearms — are strictly prohibited. Management reserves the right to determine other prohibited or offensive items. If necessary, you may return such items to your vehicle before entering.

    We don’t have a bag type/size policy, but bags may be subject to search if security or management has concerns.

    While outside drinks are not allowed, you're welcome to bring in food or have it delivered. (Don’t forget utensils!)

  • Are you hiring at Pins?

    Absolutely! We’re always looking for enthusiastic and dedicated individuals to join our team. Explore our Careers page for the most up-to-date job openings.

  • Can I submit a donation request for my cause/organization?

    For donation requests, kindly direct your inquiries to donations@risebrands.com.

    In your email, please include comprehensive information about your cause or organization.

  • How can I get a Pins Mechanical Co. in my city?

    At Pins, we’re interested in manifesting our retro radness into major metros nationwide.

    Think your city needs a heaping helping of gaming nostalgia and killer cocktails? If you’ve got the perfect property or are a developer eager to collaborate, hit us up with your prospective digs. Submit all real estate and development opportunities here.